ShoreTel v13.1 SIP and LifeSize 220

Recently we had issues with our SIP link failing between our LifeSize220 Video Conference System and our ShoreTel VoIP system.  Below are the steps I used to verify and update settings to recreate the connection:

ShoreWare Director Configuration

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1. Access ShoreTel Director via Web Browser (http://[DirectorIP]/shorewaredirector/login.asp)
• Default Login: admin / changeme
2. Create a SIP Profile
1. Navigate to Administration > IP Phones > SIP Profiles
2. Click New
1. Name: [We used LifeSize220]
2. User Agent: LifeSize.*
3. Priority: 100
4. System Parameters:
• OptionsPing=0
• SendEarlyMedia=0
• MWI=none
• 1CodecAnswer=1
• StripVideoCodec=0
5. Custom Parameters:
• 1CodecAnswer=0
6. Click Save
3. Create a Codec List
1. Navigate to Administration > Call Control > Codec Lists
2. Click New
1. Name: [We used LS_codecs]
2. Under Choose Codecs Select: AAC_LC/32000
3. Click Add >>
4. Under Codec List Members Select: AAC_LC/32000
5. Click Move Up >> until at the top
6. Click Save
4. Configure Switch Port
1. Navigate to Administration > Platform Hardware.. > Voice Switches.. > Primary
2. Select desired switch name to configure SIP on
3. Determine desired port > Change Port Type to 100 SIP Proxy
• Check your switch manual for more details
4. Update Description for easy Identification later
5. Click Save
5. Configuring Site
1. Navigate to Administration > Sites > [Desired Site Name]
2. Update Following Sections:
1. Bandwidth
1. Admission Control Bandwidth: 1544 kbps 
2. Intra-Site Calls: LS_Codecs
3. Inter-Site Calls: LS_Codecs
4. FAX and Modem Calls: Fax Codecs - High Bandwidth
2. SIP Proxy
1. Virtual IP Address: [Designate static IP for SIP Proxy]
2. Proxy Switch 1: [Select defined switch]
3. Proxy Switch 2: [Select defined switch]
3. Click Save
6. Create SIP User Extension
1. Navigate to Administration > Users > Individual Users
2. Click Go to the right of Add new user at site [desired site name]
3. Complete Following Fields
1. First Name: [We used LifeSize_220]
2. Number: [System may auto-populate otherwise enter desired extension]
3. License Type [Select Extension and Mailbox]
• You can come back after completion to set to Extension-Only
4. Primary Phone Port > IP Phones: Any IP Phone
5. Click Save
4. Scroll to Bottom and update following:
1. Client Username: [Keep things simple same as First Name]
2. SIP Password: [Define password / By default nonassigned]
3. Click Save
5. Click Save

LifeSize 220 Configuration

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1. Access Administration Interface
• IP (Web Browser)
• Open Browser and enter IP address of LifeSize System
• Enter Password (Default 1234)
• System (Remote Controller)
• System Menu (Blue Button)
• Administrator Preferences  > OK
• Communications > SIP
2. Preferences > Communication > SIP
• SIP: Enabled
• SIP Username: [User's First Name]
• Authorization Name:  [User's Extension #]
• Authorization Password: [defined password]
• SIP Server Type: Auto
• SIP Registration: Direct
• SIP Proxy: Disabled
• SIP Registrar: Enabled
• Registrar Hostname: [SIP Proxy: Virtual IP Address:]
• SIP Signaling: Auto
• UDP Signaling Port: 5060
• TCP Signaling Port: 5060
• TLS Signaling Port: 5061

Validate Registration (Update User License Type)

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1. Access ShoreTel Director via Web Browser (http://[DirectorIP]/shorewaredirector/login.asp)
• Default Login: admin / changeme
2. Navigate to Administration > Users > Individual Users
3. Click on [User's first name created earlier: LifeSize_220 for us]
4. Verify under Current Port you see something like:
• SIP-[String of characters]
• Congrats phone has registered with ShoreTel if not begin troubleshooting (Physical connections and settings)
5. Change License Type: [Set to Extension Only unless Mailbox is needed]

That completes it.  Hope this helps many out there.